Broken Pie
Broken Pie
The terms that govern our products, services and engagements. Please read them carefully before placing an order or working with us.
By placing an Order, making a payment, or otherwise engaging us for any Software or Services — including MLM software, e-commerce platforms, blockchain projects, game applications and custom development — you confirm that you have read, understood and agree to be bound by these Terms. You represent that you are at least 18 years of age and legally capable of entering into a binding contract, and that any information you provide is accurate and complete. If you do not agree with any part of these Terms, please do not proceed with your Order.
We will supply the features, modules and deliverables set out in the applicable Order. Any work beyond that agreed scope — including additional features, integrations, redesigns or customisation — constitutes a change request and may be quoted and billed separately. We will confirm any change in scope, cost or timeline with you in writing before commencing the additional work. Descriptions, demonstrations and sample data are provided for guidance and do not form part of the deliverables unless expressly stated in the Order.
Quotations are valid for the period stated in them or, if none is stated, for thirty (30) days from the date of issue. An Order is confirmed once you accept our quotation and pay any deposit or advance we require. We reserve the right to decline or cancel an Order — for example, where required information is not provided, where payment cannot be verified, or where the request falls outside our lawful scope of business — in which case any amount paid for undelivered work will be refunded.
Product prices are one-time charges for the Software as described on the relevant product page or Order. Prices are quoted in Indian Rupees (INR); any US Dollar figures shown are approximate conversions for reference only and may vary with exchange rates. Unless stated otherwise, prices are exclusive of applicable taxes, levies and duties, which will be added where required by law.
Payment terms, milestones and advances are confirmed in writing before work begins. Work may be paused or withheld where undisputed payments are overdue. All bank charges, gateway fees or currency-conversion costs associated with a payment are borne by the Client unless otherwise agreed.
Our software does not carry any renewal fee.
Once you purchase a Carnix Connect software product, the Software is yours to use. There is no recurring renewal fee, subscription or licence-renewal charge on the Software itself — you will not be billed again to keep your Software running.
Where renewal charges may apply
Renewal costs apply only to the third-party infrastructure your Software runs on:
Bring your own domain & hosting — pay nothing. If you provide both the domain and the hosting yourself, there is no renewal charge from us at all. The domain and hosting renewal cost only exists when we provide and manage them on your behalf.
Where we procure or manage Third-Party Services on your behalf, those services are governed by the terms and pricing of their respective providers, and their fees are passed through to you at cost as they fall due. We are not responsible for outages, price changes, suspensions or discontinuation of Third-Party Services beyond our reasonable control. You may elect to provide and manage your own domain, hosting and other infrastructure, in which case you are solely responsible for their configuration, security, renewal and cost.
Delivery timelines are communicated at the time of the Order; many of our standard products qualify for same-day delivery. Timelines are good-faith estimates and may be affected by delays in receiving content, approvals or access from you. Upon delivery you will have a reasonable period to review the deliverables; if you do not report a material defect within that period, the deliverables are deemed accepted. Defects arising from the delivered scope will be corrected at no extra cost; changes outside that scope are treated as change requests under clause 3.
Post-delivery support covers installation and the correction of defects in the delivered scope. Ongoing maintenance, feature enhancements, third-party upgrades, content updates and infrastructure management beyond the initial engagement are not included and can be arranged under a separate support or maintenance plan. Support does not extend to issues caused by unauthorised modification of the Software, misuse, or failures in Client-provided environments or Third-Party Services.
Upon full payment, you receive a non-exclusive, non-transferable licence to use the delivered Software for your own business. Unless otherwise agreed in writing, Carnix Connect retains all intellectual property rights in the underlying frameworks, libraries, reusable components, tools and know-how used to build your product.
No resale without a reseller agreement. The Software is licensed for your own use only. You may not resell, sublicense, redistribute, white-label or rebrand it — whether on its own or as part of another offering — without a proper, signed reseller agreement with Carnix Connect. Unauthorised resale is a material breach of these Terms and may result in immediate termination of your licence and appropriate legal action.
You are responsible for providing accurate requirements, timely content, approvals and any accounts or access needed to complete the work. You are responsible for how the Software is used once delivered, for maintaining your own credentials and backups where infrastructure is under your control, and for ensuring that your use of the Software — including any network-marketing, e-commerce or financial model it supports — complies with all laws, regulations and licensing requirements applicable to your business and jurisdiction. You agree not to use our Software or Services for any unlawful, fraudulent or deceptive purpose.
Each party may receive confidential information from the other in the course of an engagement. Both parties agree to keep such information confidential, to use it only for the purposes of the engagement, and not to disclose it to third parties except to personnel or subcontractors bound by equivalent obligations, or where disclosure is required by law. This obligation survives the completion or termination of the engagement.
We warrant that the Services will be performed with reasonable skill and care and that the Software will materially conform to the agreed specification at the time of delivery. Except as expressly stated, the Software is provided “as is” without further warranties of any kind. Where a money-back guarantee is stated on a product page, it applies to that product under the conditions described. Refunds do not cover third-party costs already incurred on your behalf (such as domain registration or hosting), work already completed, or requests made outside the stated guarantee terms.
To the maximum extent permitted by law, Carnix Connect shall not be liable for any indirect, incidental, special or consequential losses, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with the Software or Services. Our total aggregate liability for any and all claims arising under or in connection with an Order shall not exceed the amount actually paid by you for the specific product or service giving rise to the claim.
You agree to indemnify and hold harmless Carnix Connect, its directors, employees and contractors from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your use of the Software or Services, your breach of these Terms, your violation of any law or third-party right, or the content, data or business model you operate through the Software.
Neither party shall be liable for any delay or failure to perform its obligations (other than payment obligations) where such delay or failure results from events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, government action, power or internet failures, or the failure of Third-Party Services. The affected party will take reasonable steps to mitigate the impact and resume performance as soon as practicable.
These Terms apply for the duration of your engagement with us. Either party may terminate an ongoing engagement for material breach if the breach is not remedied within a reasonable period after written notice. We may suspend or terminate your licence and access immediately in the event of non-payment, unauthorised resale, or unlawful use. On termination, any accrued fees and third-party costs remain payable, and the confidentiality, intellectual-property, liability and governing-law provisions survive.
We may update or modify these Terms from time to time to reflect changes in our products, business or legal obligations. The current version is always available on this page and takes effect upon publication. Your continued use of our website or Services after any change constitutes acceptance of the revised Terms.
These Terms, and any dispute, claim or matter arising out of or in connection with them or our products and services, shall be governed by and construed in accordance with the laws of India.
The parties agree that all disputes, differences and settlements arising under or relating to these Terms shall be settled through and subject to the exclusive jurisdiction of the competent courts at Guwahati, Assam, India, and no other court shall have jurisdiction over such matters.
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