Broken Pie
Broken Pie
How we collect, use, share and protect your information when you interact with Broken Pie Private Limited.
We are committed to handling your personal information responsibly and in accordance with applicable data-protection laws, including the Information Technology Act, 2000 and the rules made thereunder. By using our website or engaging our Services, you acknowledge that you have read and understood this Policy and consent to the practices it describes.
This Policy applies to information we collect through our website, contact forms, email, telephone and the course of providing our products and Services. It does not apply to third-party websites, platforms or services that we do not control, even where they are linked from our site. Where we build software for you, this Policy governs our own data practices; the handling of data within the software you operate is your responsibility as its controller.
We collect only the information we need to respond to you and deliver our Services:
We do not intentionally collect sensitive personal data unless it is strictly necessary for a Service and you have provided it to us.
We collect information directly from you when you contact us, request a quote or place an Order; automatically through cookies and analytics tools as you use our website; and occasionally from third parties such as payment or advertising providers who help us operate and promote our business. Providing certain information is optional, but declining to provide information we reasonably require may prevent us from responding to you or delivering a Service.
We use the information we collect to:
We do not sell your personal information to third parties.
We process your information where you have given consent; where it is necessary to perform a contract with you or take steps at your request before entering into one; where it is necessary to comply with a legal obligation; and where it is in our legitimate interests to operate, protect and improve our business, provided those interests are not overridden by your rights. You may withdraw consent at any time where processing is based on consent.
Our website and deliverables may contain links to, or integrate, third-party websites and services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party service before providing them with your information.
Some of the service providers we use may store or process information on servers located outside your country of residence. Where information is transferred across borders, we take reasonable steps to ensure it remains protected in a manner consistent with this Policy and applicable law.
We keep your information only for as long as necessary to fulfil the purposes described in this Policy, to maintain our business and financial records, and to comply with legal, tax and regulatory obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.
We apply reasonable technical and organisational measures — such as access controls, encryption in transit where appropriate, and secure infrastructure — to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any credentials we provide confidential.
Subject to applicable law, you may:
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
Where you have contacted us or become a client, we may send you relevant information about our products and Services. You can opt out of marketing communications at any time by using the unsubscribe option in our messages or by contacting us directly. We will continue to send essential service and transactional messages relating to your Orders.
Our Services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
This Privacy Policy is governed by and construed in accordance with the laws of India. Any dispute, difference or settlement arising out of or in connection with this Policy or our handling of your information shall be settled through and subject to the exclusive jurisdiction of the competent courts at Guwahati, Assam, India, and no other court shall have jurisdiction over such matters.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The latest version will always be available on this page, with the “Last updated” date revised accordingly. We encourage you to review this page periodically.
If you have any questions, requests or complaints about this Policy or how we handle your data, please reach out and we will do our best to resolve the matter promptly:
Carnix Connect (formerly Broken Pie Private Limited)
Email: hello@brokenpie.com
Phone: +91 80999 91996
209 A, Hengerabari, Lichubagan, Near LP School, Guwahati, Assam 781036
We're happy to explain exactly how your data is handled.
Contact usQuestions about this document? Write to us and a person — not a ticket queue — will reply.
See also our Terms & Conditions.